Delivery meowstakes? Amazon apologises to PlayStation 5 buyers who received air fryers, foot massagers and CAT FOOD instead of their much-anticipated consoles
- Customers have also reported receiving unwanted fryers and foot massagers
- Amazon has pledged to correct the mistake and investigate how such occurred
- Released on November 5, the PlayStation 5 console is in considerable demand
- Stocks are presently dwindling or depleted among all major electronics retailers
- Opportunists are already re-selling the consoles online with extreme markups
Amazon has issued an apology after customers who ordered the new PlayStation 5 video game console ended up receiving other products instead — notably cat food.
Unhappy gamers turned to social media with concerns that their orders may have been stolen — replaced with items from air fryers and rolls of tape to foot massagers.
Demand for the much-anticipated console has far outstripped supply across the UK, with all major retailers presently reporting dwindling or depleted stocks.
Launch day on November 19 saw the websites of retailers GAME and John Lewis to crash — while Currys PC World’s virtual queue amassed some 120,000 shoppers.
Meanwhile, opportunistic profiteers who had succeeded in securing a PS5 have started scalping the consoles online — with some going on eBay for twice the RRP.
Amazon has issued an apology after customers who ordered the new PlayStation 5 video game console ended up receiving other items instead — notably cat food, pictured (stock image)
Unhappy gamers turned to social media with concerns that their orders may have been stolen — replaced with items from cat food (pictured) and fryers to packing tape and foot massagers
‘We’re all about making our customers happy, and that hasn’t happened for a small proportion of these orders,’ an Amazon spokesperson told Sky News, confirming that at least some of the reports of the errant deliveries were indeed genuine.
‘We’re really sorry about that and are investigating exactly what’s happened. We’re reaching out to every customer who’s had a problem and made us aware so we can put it right,’ they continued.
‘Anyone who has had an issue with any order can contact our customer services team for help.’
These mysterious substitutions are not the only problems that Amazon has faced this month surrounding deliveries of the PlayStation 5.
The firm was forced to fire one of its Oxfordshire-based couriers who was caught on home CCTV footage faking the delivery of a console and keeping such for himself.
Jenni and Richard Walker had bought the gaming system as a 16th birthday gift for their son, the Mirror reported, but — when such did not arrive with other orders — saw that the driver had scanned the item as delivered before driving off with it.
‘We’re all about making our customers happy, and that hasn’t happened for a small proportion of these orders,’ an Amazon spokesperson told Sky News, confirming that at least some of the reports of the errant deliveries were indeed genuine. ‘We’re really sorry about that and are investigating exactly what’s happened. Pictured, one customer was sent economy dog food
Demand for the much-anticipated console, pictured, has far outstripped supply across the UK, with all major retailers presently reporting dwindling or depleted stocks
These mysterious substitutions are not the only problems that Amazon has faced this month surrounding deliveries of the PlayStation 5. The firm was forced to fire one of its Oxfordshire-based couriers who was caught on home CCTV footage faking the delivery of a console and keeping such for himself. Pictured, one customer received Bulgur wheat instead of a PS5
‘Anyone who has had an issue with any order can contact our customer services team for help,’ an Amazon spokesperson told Sky News. Pictured, an Amazon delivery (stock image)
PlayStation manufacturer Sony has said that it hopes to be able to satisfy the overwhelming demand for its new console by the end of the year.
Competitor Microsoft, meanwhile, has warned consumers interested in the new Xbox Series X — released earlier this month — that it is unlikely to be able to fully meet customer demand until around the April of next year.
Coronavirus-related lockdowns and stay-at-home measures have provided a boost for the video game industry this year, as people seek new distractions to occupy themselves while stuck indoors.