botching

Doctors accuse ministers of botching Covid-19 vaccine strategy over second doses

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Doctors have issued a warning to ministers and health officials over second doses of coronavirus vaccine. They say patients given their first dose have not received an assurance that all will get a second jab of the same vaccine after 12 weeks and that it is ‘completely unacceptable’ to ignore the need for one. Scientists … Read more

Airline regulator slammed after botching customer complaints review

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The Civil Aviation Authority has been forced to extend its review of how airlines deal with customer complaints after critics slammed the body for failing to tell consumer bodies its plans.  In July, the CAA published a consultation paper proposing how to improve the current Alternative Dispute Resolution system – a scheme used to ensure passengers are … Read more