PensionBee losses soar amid booming customer numbers and assets

PensionBee losses widen in debut stock market year but boss hails booming customer numbers as assets reach £2bn PensionBee pre-tax losses grow by 145% on the same time last year to £12.8m The firm did see revenues, customer numbers and assets grow significantly Boss Romi Savova expects PensionBee to reach breakeven by  the end of … Read more

Boots worker who told customer ‘I don’t speak Taliban’ loses dismissal claim

Boots worker who told a customer who did not speak good English ‘I don’t speak Taliban’ loses constructive dismissal claim Boots employee Dorothy Roach went to help struggling colleague at the tills But tribunal heard she made ‘racist comments’ about customer who did not have English as their first language Claimed she told another customer … Read more

Bids to become the first paying customer on Jeff Bezos’ Blue Origin spacecraft top $3 million

Bidding to be the first paying customer, on Blue Origin’s New Shephard rocket topped $3 million on Monday, flying alongside company founder Jeff Bezos and his brother.  According to the company’s website, the highest bid to ride on the July 20 flight is $3.2 million, up from $2.8 million in late May. The identity of … Read more

Barclaycard customer gets old credit limit back after winning appeal

Has the Barclaycard credit limit cut climbdown begun? Customer who was set to see spending power slashed by 87% gets his old limit back after appeal Thousands of customers are due to have credit limits slashed from May  65-year-old Mark Gough was supposed to have his cut from £14,600 to £1,850   However, after appealing the … Read more

Kind-hearted Wetherspoon punter buys customer, 79, two pints of lager after app struggles

A kind-hearted Wetherspoon punter bought an elderly customer two pints of lager after he struggled to order a beer because he didn’t have the app to place his order. Mark Farrier said he felt compelled to help the ‘old fella’, 79, after watching him sitting alone at an empty table at the pub in Cardiff … Read more

Police officer defends using a baton on Wetherspoons customer

A Met Police officer who allegedly hit a Wetherspoons drinker over the head with his baton in an ‘unprovoked’ attack claims the display of force was ‘entirely proportionate. ‘ Pc Jack Wood, 26, denies assaulting Jake Smith, 26, who suffered a gaping gash to his skull following the clash on January 5, last year in … Read more

Teletext Holidays threatened with legal action unless it pays £7m in customer refunds

Teletext Holidays could face legal action after failing to return more than £7million in refunds to customers, according to the competition watchdog. The holiday firm has failed to address complaints from hundreds of customers who claim they have not received refunds on cancelled trips within 14 days as required by law, the Competition and Markets … Read more

Telecoms firms told to improve customer service by watchdog

Telecoms companies need to go further in tackling customer service problems, despite the support they offered during the pandemic, the industry watchdog says.  Ofcom’s warning comes after it revealed that customers waited an average of four minutes and nine seconds to get through to an adviser about their broadband and landline in 2020, an increase … Read more

Virgin Media customer claims to have received broken kitchen TILE instead of new £1,200 iPhone 12

Customer who claims she received a cracked kitchen TILE instead of her new £1,200 iPhone 12 ProMax slams Virgin after they tried to make her pay for it Olivia Parkinson was left enraged after she opened the iPhone box on April 14 Artist contacted Virgin and Yodel but claims she was told to pay for … Read more