NatWest mixed my parish council employer’s online banking with mine

I have just started work as the part-time clerk and responsible financial officer to a parish council and, as such, am a signatory on the council’s bank account and need online banking access. The council bank accounts are with NatWest, where I happen to be a personal customer of almost 40 years’ standing. However, they … Read more

Six clever ways to earn extra Avios points on your American Express card

I took out a BA American Express card to earn Avios points and use it for some big ticket spending but I never seem to accumulate enough to make a meaningful difference to booking flights. I was talking to a friend and he said that he’d booked return flights for his family of four to … Read more

First Nectar, now More: TONY HETHERINGTON investigates

Tony Hetherington is Financial Mail on Sunday’s ace investigator, fighting readers corners, revealing the truth that lies behind closed doors and winning victories for those who have been left out-of-pocket. Find out how to contact him below. D.R. writes: I had saved my More points from shopping at Morrisons, intending to use them for my … Read more

GRACE ON THE CASE: Hermes put a parcel in my bin without telling me

In February, I bought items from for a total of £70. I waited a long time for the delivery so enquired with the retailer to see where it was. It replied with the tracking details from Hermes. Attached was a picture of my parcel in the bin which was then emptied. It didn’t leave … Read more