TONY HETHERINGTON: Have my water bonds sunk?

Tony Hetherington is Financial Mail on Sunday’s ace investigator, fighting readers corners, revealing the truth that lies behind closed doors and winning victories for those who have been left out-of-pocket. Find out how to contact him below.  M.M. writes: Other investors and I purchased investment bonds from Global Water Group Limited valued at nearly £900,000 in … Read more

My tumble dryer is a fire hazard but firm won’t replace it with same size model

I was told my 8kg Indesit tumble dryer is a fire safety hazard but the firm will only replace it with a smaller model: What can I do? Indesit recalled a number of machines in 2019 saying they could be unsafe  Those with larger models are being asked to accept smaller ones   This has left … Read more

Covid cancelled our Guides trip but Kingswood wouldn’t refund in full

The difficulties experienced by many consumers in getting refunds from holiday companies through the pandemic have been widely covered in the press. Yet the problems that schools and community groups (such as Scouts and Guides) have encountered have hardly been covered at all. Angela got in touch to say that she had two trips booked … Read more

TONY HETHERINGTON: Firm won’t refund Pompeii trip

Tony Hetherington is Financial Mail on Sunday’s ace investigator, fighting readers corners, revealing the truth that lies behind closed doors and winning victories for those who have been left out-of-pocket. Find out how to contact him below.  Ms B.C. writes: In 2019, I booked and paid for a specialist archaeological holiday with Andante Travels to … Read more

I returned a Prada handbag but the firm refused a refund saying it was used

I purchased a re-edition nylon bag from Prada on 13 October 2020 for my girlfriend’s birthday but she didn’t like it so we decided to return it. I contacted Prada on 16 October to arrange a return and a collection from DHL. After initially not collecting it when it was meant to, the parcel was … Read more