There are no travel insurance firms providing total cover against the coronavirus and related disruption for customers looking to travel abroad, new research has revealed. However, the industry is charging customers more despite protections that were in place before the pandemic disappearing, according to data from consumer group Which?. It analysed policies offered by 73 … Read more
With news of three viable vaccines spreading hope for an end to the pandemic, holidaymakers starved of overseas travel will be eyeing up trips in 2021. In fact, a third of people are planning to treat themselves to a better foreign holiday in 2021 after missing out on their annual break this year, according to … Read more
Despite orders from the regulator to play fair, travel insurers are refusing full refunds for useless policies despite orders from the regulator to play fair. A Money Mail investigation today reveals that customers are being fobbed off by insurers after their holiday plans were cancelled during the pandemic. Ombudsman figures show complaints about travel insurers … Read more
Thousands of angry and frustrated Britons have complained that their travel insurance failed to pay out when their holidays were cancelled or cut short by the coronavirus, new figures suggest. The Financial Ombudsman Service said it had received 2,561 travel insurance-related complaints between July and September this year, accounting for 3.7 per cent of all … Read more
The Civil Aviation Authority has been forced to extend its review of how airlines deal with customer complaints after critics slammed the body for failing to tell consumer bodies its plans. In July, the CAA published a consultation paper proposing how to improve the current Alternative Dispute Resolution system – a scheme used to ensure passengers are … Read more
Holidaymakers whose travel plans were dashed this year need to watch out for sneaky ‘inactivity’ fees on prepaid currency cards By Laura Shannon, Financial Mail on Sunday Published: 21:51, 10 October 2020 | Updated: 21:51, 10 October 2020 Holidaymakers whose travel plans were dashed this year need to watch out for sneaky ‘inactivity’ fees on … Read more
This year has hit the holiday industry incredibly hard with the coronavirus pandemic rocking all areas of travel. Many have seen flight cancellations, trips left in ruins and future plans put on hold. However, as restrictions began to ease and people started venturing abroad again, we saw a new way of travelling emerge. More people … Read more
Easyjet Holidays promises to refund customers if they change their mind about an upcoming trip: Will other travel firms follow suit? The new Protection Promise hopes to encourage customers to book trips It is offering full refunds for customers who change their mind about holidays We spoke to other travel firms to see if they … Read more
The travel industry has been decimated by the coronavirus pandemic, with flights cancelled, holiday firms going bust, staff losing jobs and customers angry at the way they’ve been treated by some companies. But despite this, two travel businesses are confident enough to set-up shop now, despite the industry facing an uncertain future. The Travel Journal, in … Read more
The way in which people are booking flights has altered massively thanks to the coronavirus pandemic. Many have seen holiday plans scuppered in recent months and a battle to obtain refunds. However, appetite for an overseas trip hasn’t waned for everyone – and it appears last minute bookings, to see what countries are on the … Read more