The little-known rule book that has helped scam victims get refunds

Bank scam victims could have a better chance of getting a refund using a little-known document.  The industry code of practice was introduced in October 2017 and lays out how payment providers should protect their customers from fraud. However, the 31-page document – the British Standards Institution’s (BSI) code of practice PAS 17271:2017 – is … Read more

Teletext Holidays threatened with legal action unless it pays £7m in customer refunds

Teletext Holidays could face legal action after failing to return more than £7million in refunds to customers, according to the competition watchdog. The holiday firm has failed to address complaints from hundreds of customers who claim they have not received refunds on cancelled trips within 14 days as required by law, the Competition and Markets … Read more

Which? quizzes package holiday providers – and some suggest they’ll break law on refunds

Revealed: When Which? quizzed package holiday providers on future bookings – some suggested they will break the law on refunds again Which? did a mystery shop of package holiday providers, asking about refunds Out of the six firms, only two – Trailfinders and Tui – gave accurate answers  The other companies gave ‘misleading or contradictory … Read more

Eon ordered to pay back thousands in refunds to 1.6m customers

Eon rapped by watchdog after taking direct debit payments early for 1.6m customers on Christmas Eve Eon is paying back over £55,000 to customers who had payment taken early  The supplier took Direct Debit payments from many early over Christmas  It is also paying over £650,000 to the Energy Redress Fund By Grace Gausden For This … Read more

VICTORIA BISCHOFF: Time for travel firms to play fair on refunds

VICTORIA BISCHOFF: It’s time for travel and events firms to start playing fair on refunds By Victoria Bischoff for the Daily Mail Published: 22:01 BST, 6 April 2021 | Updated: 22:51 BST, 6 April 2021 At the start of the first lockdown, we urged readers to be patient and not to chase refunds. Businesses had … Read more

The Holiday Guru dispenses advice on vaccine passports, cruise refunds and health insurance

The Holiday Guru is always on hand to answer your questions. This week he advises on booking a trip to America this autumn, as well as cancelling a Tui package holiday to Greece.  Q. I would like to travel to the USA in October to attend a Nascar race in Alabama. I have had my … Read more

This week the Holiday Guru answers reader questions about Schengen Area visas and ferry refunds

The Holiday Guru is always on hand to answer your questions. This week he helps a reader claim a refund from Brittany Ferries, provides advice on post-Brexit travel – and more.  Q. Last year we booked a holiday to Spain, sailing with Brittany Ferries so we could take our caravan. But due to lockdown, we … Read more

How can I get money back from refunds paid to a closed credit card?

I paid off my HSBC credit card in October 2020 and closed the account.  Later, Amazon and Enterprise Rent-a-Car issued refunds to the closed account. I supplied HSBC with my account details to refund money to my bank account. However, HSBC have not sent me a cheque, nor have they refunded me through my bank account.  … Read more

How can I get money back from refunds paid to a closed credit card?

I paid off my HSBC credit card in October 2020 and closed the account.  Later, Amazon and Enterprise Rent-a-Car issued refunds to the closed account. I supplied HSBC with my account details to refund money to my bank account. However, HSBC have not sent me a cheque, nor have they refunded me through my bank account.  … Read more