Telecoms companies need to go further in tackling customer service problems, despite the support they offered during the pandemic, the industry watchdog says. Ofcom’s warning comes after it revealed that customers waited an average of four minutes and nine seconds to get through to an adviser about their broadband and landline in 2020, an increase … Read more
Telecoms giants braced for ‘Huawei Bill’ ordering them to strip technology from Chinese tech firm out of their network By Alex Lawson, Financial Mail On Sunday Published: 21:51 GMT, 14 November 2020 | Updated: 23:25 GMT, 14 November 2020 Telecoms giants are braced for a ‘Huawei Bill’ that will order them to strip technology from … Read more
BT awards Swedish telecoms group Ericsson the second major contract to supply kit for its 5G network By City & Finance Reporter for the Daily Mail Published: 22:06 GMT, 28 October 2020 | Updated: 22:12 GMT, 28 October 2020 BT has awarded a Swedish firm the second contract to supply kit for its 5G network … Read more
ALEX BRUMMER: The idea of BT, Britain’s national telecoms company, hiding behind closed doors in private equity ownership ought to be anathema By Alex Brummer for the Daily Mail Published: 22:08 BST, 24 August 2020 | Updated: 22:35 BST, 24 August 2020 When seasoned industrialist Jan du Plessis took the reins as chairman of BT … Read more
TalkTalk has been named as one of the worst companies for customer service by its broadband customers, new research has revealed. Landline consumers of Virgin Media also said they were the least satisfied when it came to the overall service whilst Three saw the biggest complaints from mobile customers, according to data from Ofcom. Meanwhile, … Read more
Telecoms engineer moves into garden TENT as he self-isolates to protect 21-year-old family member with chronic asthma amid coronavirus lockdown Engineer John has moved into a garden tent in Thornaby-on-Tees for his family He works in Chelmsford but lives in their North Yorkshire home between jobs His wife’s daughter Tasha, 21, has chronic asthma and is … Read more