Travel refund chaos: What if voucher expires before you can travel?

The competition watchdog is being urged to come down harder on firms holding pandemic refunds hostage after a Money Mail poll found millions are still waiting for cash. Our postbag has been flooded with complaints about withheld refunds. And a survey of more than 1,000 people shows one in ten still hasn’t been refunded for … Read more

Whose responsibility is it to refund a gift voucher that didn’t arrive?

For a family member’s Christmas present this year, I bought a gardening voucher online. I bought it nine days before the 25th and wanted it to be delivered to my home address first so I could wrap it up. However, it has now been 10 working days since I made the order and I haven’t … Read more

Do I lose my British Airways companion voucher if I cancel my Amex card?

About 18 months ago I opened a British Airways American Express Premium Plus Card for £195 a year to earn Avios points and earn a companion voucher if I spent £10,000 in a year. I did this and earned my voucher in August 2019, which my British Airways account says is still valid. However, I … Read more

Boris Johnson’s £50 bike voucher website crashes immediately after launch

Boris Johnson’s bike-voucher website crashes the MINUTE it launches amid huge demand for £50 coupons, leaving empty-handed cyclists to vent their frustration with string of hilarious social media memes  Boris Johnson unveiled plans to encourage overweight Britons to get cycling Government offering £50 vouchers towards bike repairs starting from 11.45pm Offer website crashed minutes after … Read more

Boris Johnson’s £50 bike voucher website crashes immediately after launch

Boris Johnson’s bike-voucher website crashes the MINUTE it launches amid huge demand for £50 coupons, leaving empty-handed cyclists to vent their frustration with string of hilarious social media memes  Boris Johnson unveiled plans to encourage overweight Britons to get cycling Government offering £50 vouchers towards bike repairs starting from 11.45pm Offer website crashed minutes after … Read more

Rishi Sunak urged to give EVERY Briton a £500 voucher to be used in shops, hospitality and tourism

A think tank has urged the Chancellor to give every adult in the UK a £500 shopping voucher in a bid to boost struggling high streets. The Resolution Foundation has called on Chancellor Rishi Sunak to hand out vouchers totalling some £30 billion to get high streets back on their feet in the wake of … Read more

Rishi Sunak urged to give EVERY Briton a £500 voucher to be used in shops, hospitality and tourism

A think tank has urged the Chancellor to give every adult in the UK a £500 shopping voucher in a bid to boost struggling high streets. The Resolution Foundation has called on Chancellor Rishi Sunak to hand out vouchers totalling some £30 billion to get high streets back on their feet in the wake of … Read more

I booked my BA flights through a third party. Am I still able to get a voucher or a cash refund?

I was due to fly to Cambodia on 3 April. I booked the trip with travel agent TravelUp and the flights are with British Airways.  Due to the coronavirus, I am now longer able to travel, but BA still haven’t cancelled my flights.   Last week, I attempted to contact TravelUp and BA as well as … Read more