The AA’s head of hotel inspections reveals why a smile is more important than a ‘massive suite’
The AA grades B&Bs, campsites, self-catering properties, hotels and restaurants Do you work in UK hospitality and want to know how to nail customer service? You could do worse than phone First Direct, apparently – because the AA’s Head of Inspections and Assessments, Paul Hackett, holds it up as an example of a business that … Read more