Gym group loses 178,000 customers during lockdown – even though it froze their payments
The Gym Group lost 178,000 customers during lockdown.
Around one in five of one of Britain’s biggest fitness chains’ members quit – even though it froze their payments.
Before lockdown, on March 18, the company had 870,000 members. This had dropped to 692,000 on Thursday, at an average age of 32.
Around one in five of one of Gym Group’s members quit during lockdown – even though it froze their payments
The business is preparing to open its doors for the first time in four months after the Government told gyms and nail bars they would be allowed to reopen on July 25.
Direct debit repayments will now restart, but members can request to have their membership frozen for longer.
According to its own research, 92 per cent of members are keen to get back to exercising at one of the The Gym Group’s 160 sites in England, 13 in Scotland and three in Wales.
‘We are in the process of un-furloughing our colleagues, who will be ready to open the doors of our gyms in England on July 25 and in the other home nations once restrictions are lifted,’ said chief executive Richard Darwin.
‘Opening safely is our primary concern.’