incident

Coronavirus UK: London hospital declares ‘critical incident’

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A hospital in London has declared a ‘critical incident’ because its intensive care unit is completely full after a surge in coronavirus patients. Northwick Park Hospital, in Harrow, north-west London, has had at least three patients die of the coronavirus already this week. A director at another hospital has reportedly called the situation ‘f***ing petrifying’ … Read more

How Victoria Police handled the Bourke Street incident on social media

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Victoria Police’s head of reactive online communications details how his team delivered real-time emergency services through social listening. On November 9, 2018, Australia was rocked by an act of violence on a busy street in Melbourne. As the incident played out through live-streams on phones, computers, and televisions across the country, it became known as … Read more