Tesla is hiring a remote ‘customer support specialist’ to defend Elon Musk from angry customers and trolls on social media
- Tesla is hiring a new employee to address complaints targeted at Elon Musk
- The job listing is for a remote, full-time ‘energy customer support specialist’
- They would resolve or escalate complaints found on social media
- Requirements and qualifications include experience at a call center
- Along with being a team player and the ability to think outside the box
Elon Musk is occasionally the target of disgruntled customers and trolls on social media and with Tesla reportedly scrapping its PR department last year, the firm is looking for someone to diffuse such ‘attacks’ against the CEO.
A job posting on Tesla’s websites is for hiring a remote, full-time ‘energy customer support specialist.’
‘Tesla Energy Support Specialists handle a variety of customer issues while delivering on world class customer service,’ the listing reads.
‘The role of a specialist is to resolve or escalate complaints through appropriate channels and address social media escalations directed at the CEO with critical thinking.’
Requirements and qualifications include experience at a call center, ability to think outside the box and a team player attitude, but a salary range for the position is now shown.
Not only is Musk a frequent tweeter, but Tesla is widely known for its lack of quality control regarding its vehicles and customer service – and the billionaire sometimes gets the brunt of it.
Elon Musk is occasional the target of disgruntle customers and trolls on social media and with Tesla reportedly scrapping its PR department last year, the firm is looking for someone to diffuse such ‘attacks’ against the CEO. A job posting on Tesla’s websites is for a remote, full-time ‘energy customer support specialist
Musk has 42.6 million Twitter followers and shares at least one tweet a day regarding upcoming SpaceX launches, new Tesla technology and the occasional puzzling phrase that always gains attention.
However, the CEO has also been known as a Twitter troll when he refereed to Vernon Unsworth, a member of the mission that rescued the Thai boys’ soccer team that became trapped in a cave in July 2018, as ‘pedo guy.’
One Twitter user hit back at Musk saying: ‘Amazing @elonmusk can run three companies when he spends so much time trolling online.’
And Musk responded: ‘What, a troll, me? How dare you, sir!’
Not only is Musk a frequent tweeter, but Tesla is widely known for its lack of quality control regarding its vehicles and customer service – and the billionaire sometimes gets the brunt of it
Having relinquished its PR department, it seems Tesla is looking to save its CEO from users who may lash at just like him.
The job’s responsibilities ask the new hire ‘Provide excellent customer service that is focused on the person as well as the solution’ and ‘Maintain and follow through on ongoing customer concerns until issue is resolved.’
Tesla is also looking for someone with at least one-year experience at a call center, has the ability to think outside the box, and ‘MUST’ have a team player attitude.
A salary range is not listed with the job posting, but suggests the new hire will have medical coverage and a 401K plan.
Musk has also been known as a Twitter troll when he refereed to Vernon Unsworth, a member of the mission that rescued the Thai boys’ soccer team that became trapped in a cave in July 2018, as ‘pedo guy’
Although Musk is not one to shy away from a direct complaint, the new staff member could be tasked with searching the web for complaints to address.
Tesla is looking to fill a number of positions recently, as the carmaker recently opened up listings at its Berlin and Texas battery making facilities.
The firm shared video Monday with the first look of its tabless battery and Roadrunner production line and included in the post was text saying it is hiring staff in engineering, manufacturing, materials, equipment and operations to work at the planned factories.