BT, TalkTalk and Plusnet broadband are DOWN across parts of the UK after a FIRE in Newcastle leaves customers unable to make calls or connect to the internet
- The cause of the issue is thought to be due to a fire around Newcastle
- Thousands of customers continue to report issues getting online
British customers of Sky, BT and TalkTalk are experiencing a mass internet outage.
The cause of the issue is a fire in a building Newcastle affecting the network’s infrastructure.
Thousands of customers reported issues getting online and making calls, which is still ongoing.
Of all complaints regarding all three broadband providers, the vast majority (93 per cent) are due to internet access.
A BT spokesperson told MailOnline: ‘We’re aware some customers are currently experiencing problems when trying to make calls or connect to the internet.
‘This is due to a fire in Newcastle, which has now been contained. Our engineers are on site and working quickly to resolve this.
‘We apologise to our customers for any inconvenience caused.’
More to follow.
Pictured, TalkTalk outage as reported by users via Downdetector. It shows a large-scale problem across the UK
Pictured, live outage map of issues for Plusnet
