Lloyds and Halifax banking apps go down leaving customers locked out of their accounts for hours with maintenance work set to cause more disruption this weekend
- Customers of both banks have been locked out of their banking app and website
- Around 1,200 Halifax and 800 Lloyds customers have reportedly been affected
- Annoyed users took to Twitter to report the problem, which is being ‘worked on’
- Online banking and apps will be further disrupted this weekend by maintenance
Lloyds Bank and Halifax customers took to social media to complain after their apps and online banking stopped working on Thursday morning.
Customers of both banks said they’d been receiving error messages when attempting to log in to their accounts since about 10am.
Reports of problems peaked around 10:30am and died down by lunchtime when the issue was reportedly resolved.
Both Lloyds and Halifax tweeted the same message to customers on Twitter who complained about the outage: ‘We know some of you are having issues with viewing your balance online.
‘We’re sorry for this. We’re working to have it back to normal soon.’
Lloyds and Halifax customers will be further disrupted this weekend as online banking and mobile apps undergo maintenance.
Lloyds and Halifax tweeted the same message to users that they are working to have online banking back to normal soon
Neither banks have put out an official statement on Twitter and are simply replying to user complaints.
Complaints from customers from both banks peaked at around 800 for Lloyds and 1,200 from Halifax between 10:30 and 10:45 on Thursday morning, independent outage monitor website Downdetector shows.
Downdetector collates reports of outages from multiple sources, including social media and mobile apps.
The website’s live outage map showed outage reports from Halifax customers that were particularly intense in London and around Manchester.
Neither Lloyds or Halifax had reported any issues on their help page immediately after the issues – both said that internet banking and mobile apps had been working ‘normally’.
A spokesman for Lloyds Banking Group – which owns both banks – told MailOnline that it ‘hasn’t found a problem yet’.
It later said at around midday in a statement to MailOnline: ‘We’re sorry that some of our customers had issues logging into the app earlier today.
‘We can confirm this was just for a short period and was resolved quickly.’
Both updated their help pages later in the day to notify customers it would be conducting internet banking and mobile app maintenance work over the weekend.
This means Lloyds and Halifax customers won’t be able to access certain services including viewing account balances and making international payments.
Halifax: Customers in London and around Manchester and Liverpool appear to be having the most problems with online banking
Lloyds customer reports of being locked out of their banking app appeared to show a similar pattern, with more reports from Nottingham
Many customers took to Twitter to ask the banks for an explanation as to why they couldn’t transfer money, with most of them receiving a similar generic response.
Halifax customer @Choccy31 said on Twitter: ‘I can’t get any access to my accounts online? I need some money urgently!’
@JoJoSteinbergs, said: ‘It says I can’t make a transfer online or retrieve my account statement. I need to send money to ensure my direct debit doesn’t bounce.’
Another customer posted a shot of the error message they received from Halifax: ‘Sorry, we can’t show some of the account info you asked for right now. Please try again later.’
Lloyds users, meanwhile, reported that when they try to log in the interface just says ‘N/A’ instead of where the balance would usually be displayed.
‘What is happening with the online banking? tweeted @SW4Stu. ‘When I log-in on my PC/iPhone it says N/A for balance on both accounts. I cannot transfer any funds.’
One user snapped a shot of the error message from the Halifax app: ‘Sorry, we can’t show some of the account info you asked for right now’
Lloyds customers reported seeing the message ‘N/A’ where their account balance would normally appear
The Halifax app was reportedly preventing its customers from accessing their money at all on Thursday
Halifax confirmed customers were having issues but a spokesperson for both banks said that they haven’t found a cause of any issues