TONY HETHERINGTON: Trip axed but insurer won’t pay

Tony Hetherington is Financial Mail on Sunday’s ace investigator, fighting readers corners, revealing the truth that lies behind closed doors and winning victories for those who have been left out-of-pocket. Find out how to contact him below.  D.M. writes: In February, I booked a return flight to Canada through travel agent Opodo.  The flights were … Read more

TONY HETHERINGTON: Insurer refused a refund when I couldn’t travel

Tony Hetherington is Financial Mail on Sunday’s ace investigator, fighting readers corners, revealing the truth that lies behind closed doors and winning victories for those who have been left out-of-pocket. Find out how to contact him below. R.C. writes: My wife and I have had insurance from Hiscox for many years, and for the year … Read more

TONY HETHERINGTON: Why did VW let NHS nurse go without car?

Tony Hetherington is Financial Mail on Sunday’s ace investigator, fighting readers corners, revealing the truth that lies behind closed doors and winning victories for those who have been left out-of-pocket. Find out how to contact him below.  Ms S.E. writes: Three years ago, I took out a Personal Contract Purchase lease with Volkswagen Financial Services … Read more

TONY HETHERINGTON: Do not pay for trade ‘directory’

Tony Hetherington is Financial Mail on Sunday’s ace investigator, fighting readers corners, revealing the truth that lies behind closed doors and winning victories for those who have been left out-of-pocket. Find out how to contact him below.  J.S. writes: I received an email from UK Corporate Portal requesting details to register our business. I thought … Read more

TONY HETHERINGTON: Where’s our rail refund cheque?

Tony Hetherington is Financial Mail on Sunday’s ace investigator, fighting readers corners, revealing the truth that lies behind closed doors and winning victories for those who have been left out-of-pocket. Find out how to contact him below.  B.S. writes: Great Rail Journeys, which is based in York, cancelled our £10,000 railway tour of the southern … Read more

TONY HETHERINGTON: Bank rejects ‘non-UK’ ID from Ulster

Tony Hetherington is Financial Mail on Sunday’s ace investigator, fighting readers corners, revealing the truth that lies behind closed doors and winning victories for those who have been left out-of-pocket. Find out how to contact him below.  T.T. writes: Before lockdown, we visited the Isle of Arran branch of the Bank of Scotland, as we … Read more

TONY HETHERINGTON: A win in your premium bond battle

Tony Hetherington is Financial Mail on Sunday’s ace investigator, fighting readers corners, revealing the truth that lies behind closed doors and winning victories for those who have been left out-of-pocket. Find out how to contact him below.  M.C. writes: My dear wife passed away in February. She had £1,000 in premium bonds, so I wrote … Read more

TONY HETHERINGTON: Stay safe and ignore £208 bill for this booklet

TONY HETHERINGTON: Stay safe and ignore £208 bill for this booklet By Tony Hetherington, Financial Mail on Sunday Published: 22:31 BST, 8 August 2020 | Updated: 22:31 BST, 8 August 2020 Tony Hetherington is Financial Mail on Sunday’s ace investigator, fighting readers corners, revealing the truth that lies behind closed doors and winning victories for … Read more

TONY HETHERINGTON: Santander won’t repay our €7,000

Tony Hetherington is Financial Mail on Sunday’s ace investigator, fighting readers corners, revealing the truth that lies behind closed doors and winning victories for those who have been left out-of-pocket. Find out how to contact him below.  P.H. writes: We sold a property in Spain. The proceeds were transferred to us here in the UK, … Read more