There has been a lot of interest in the invite-only and audio-only Clubhouse, with some social media giants looking into a similar product or feature. Facebook’s internal research and development group NPE Team is doing a public beta test of something called Hotline. The short description is that it’s a mashup of the aforementioned Clubhouse … Read more
Airport baggage handler Swissport forced to set up email hotline to handle complaints over severance pay By Harriet Dennys, Financial Mail On Sunday Published: 21:50 GMT, 5 December 2020 | Updated: 21:50 GMT, 5 December 2020 Airport baggage handling giant Swissport has been forced to set up an email hotline to handle complaints over severance … Read more
The Government’s Test and Trace hotline misses 25,000 calls every day with nearly half of people wanting a Covid-19 test going unanswered. Around 1.68million calls were made to the 119 service in September but only 56 per cent were picked up, according to figures obtained by the Labour Party. The statistics show that 44 per … Read more
The Government’s Test and Trace hotline misses 25,000 calls every day with nearly half of people wanting a Covid-19 test going unanswered. Around 1.68million calls were made to the 119 service in September but only 56 per cent were picked up, according to figures obtained by the Labour Party. The statistics show that 44 per … Read more
Normally, Mark spends his working hours sat among hundreds of colleagues in Santander’s busy Glasgow office. But, since lockdown started, he has instead been fielding calls from the bank’s customers at his home, in a makeshift, one-man call centre. The banking giant is receiving an unprecedented number of calls from customers worried about their finances. … Read more