Tony Hetherington is Financial Mail on Sunday’s ace investigator, fighting readers corners, revealing the truth that lies behind closed doors and winning victories for those who have been left out-of-pocket. Find out how to contact him below. D.M. writes: In February, I booked a return flight to Canada through travel agent Opodo. The flights were … Read more
Could you help me retrieve more than £100,000 of my brother’s money from a dormant account with Barclays? The money was in a joint account held with his wife, who died last October. Barclays initially said it had located it. He sent the documentation requested but then received a letter saying the account could not … Read more
I am being charged £70 to end my broadband contract with Virgin Media. However, the firm do not supply a service to where I am moving to so I have no choice but to switch to another provider. Why am I being charged if I have no choice as to whether or not I can … Read more
Tony Hetherington is Financial Mail on Sunday’s ace investigator, fighting readers corners, revealing the truth that lies behind closed doors and winning victories for those who have been left out-of-pocket. Find out how to contact him below. R.C. writes: My wife and I have had insurance from Hiscox for many years, and for the year … Read more
Last summer I was tricked into transferring my life savings to criminals posing as cryptocurrency brokers. My friends had told me that lots of people were investing in Bitcoin and doing very well, so I found an online firm claiming to offer Bitcoin and entered my details. I was then contacted by a number of … Read more
I was refunded £621 by LW Theatres for cancelled tickets. But the money never reached my Virgin Mastercard account. LW Theatres has sent screen grabs to prove the refund was made. I opened a dispute with Virgin which then promised to send a form, saying it would take three weeks. Four weeks later, it hadn’t … Read more
I opened the American Express Preferred Rewards Gold last year and spent enough to trigger a 20,000 points bonus by spending £3,000 in the first three months, and a further £10,000 before 12 months was up. In the first year, the card doesn’t carry a fee, but from year two, it carries a £140 annual … Read more
Tony Hetherington is Financial Mail on Sunday’s ace investigator, fighting readers corners, revealing the truth that lies behind closed doors and winning victories for those who have been left out-of-pocket. Find out how to contact him below. Ms S.E. writes: Three years ago, I took out a Personal Contract Purchase lease with Volkswagen Financial Services … Read more
My boyfriend and I booked a holiday with Club Med to Bali in May, but it was cancelled due to Covid-19. We had already paid the £4,383 total bill, and have since been sent a credit note valid until January 31 next year. But we need a refund. We were both furloughed for most of … Read more
Tony Hetherington is Financial Mail on Sunday’s ace investigator, fighting readers corners, revealing the truth that lies behind closed doors and winning victories for those who have been left out-of-pocket. Find out how to contact him below. J.S. writes: I received an email from UK Corporate Portal requesting details to register our business. I thought … Read more