I have to turn on the hot tap a long time before my combi boiler kicks in: I’m on a water meter so am worried about wasting money – can I fix it? Some have found it takes a while for their hot tap to work with their combi boiler Having boiler insurance is a … Read more
I was horrified when water starting coming through my ceiling, so I rang the British Gas emergency number to report a burst pipe. But what happened next left me in floods of tears. I chased them several times and someone arrived seven hours later. He said he could not fix it then but would come back … Read more
I was horrified when water starting coming through my ceiling, so I rang the British Gas emergency number to report a burst pipe. But what happened next left me in floods of tears. I chased them several times and someone arrived seven hours later. He said he could not fix it then but would come back … Read more
I currently have a holiday booked to Spain in two weeks time. Now the Government has changed the rules and said travellers have to quarantine for 14 days after their return, I am unable to go as I cannot afford to take the time off work, where I have recently returned. This is obviously very … Read more
Tony Hetherington is Financial Mail on Sunday’s ace investigator, fighting readers corners, revealing the truth that lies behind closed doors and winning victories for those who have been left out-of-pocket. Find out how to contact him below. Mrs J.W. writes: I hope you can help me, or at least warn others. My son, now aged … Read more
In October last year I repaid £20,000 of my student loan. In January I paid off the rest — around £4,000. The Student Loans Company (SLC) confirmed the debt was paid and gave me a £24 refund. But a further £492 was taken from my salary until April. My employer, a local borough council, says … Read more
I ordered two items of furniture from Laura Ashley on 11 March 2020 to the value of £2,650. After seeing online a notice of it going into administration, I called on 25 March to ask if this was correct and if it would be best if I requested a refund. I was assured it was … Read more
Tony Hetherington is Financial Mail on Sunday’s ace investigator, fighting readers corners, revealing the truth that lies behind closed doors and winning victories for those who have been left out-of-pocket. Find out how to contact him below. P.H. writes: We sold a property in Spain. The proceeds were transferred to us here in the UK, … Read more
At the end of May I received a letter claiming to be from Lloyds, my bank, saying they believe I have recently updated my details and that I am now a tax resident of Egypt. It says if this is true, I need to confirm it by sending them a passport, ID card or other … Read more
TONY HETHERINGTON has a word in the ear of the Post Office and company caves in over travel insurance By Tony Hetherington, Financial Mail on Sunday Published: 21:58 BST, 11 July 2020 | Updated: 22:41 BST, 11 July 2020 Tony Hetherington is Financial Mail on Sunday’s ace investigator, fighting readers corners, revealing the truth that … Read more