Despite orders from the regulator to play fair, travel insurers are refusing full refunds for useless policies despite orders from the regulator to play fair. A Money Mail investigation today reveals that customers are being fobbed off by insurers after their holiday plans were cancelled during the pandemic. Ombudsman figures show complaints about travel insurers … Read more
Unhappy customers who are tired of waiting for months to receive refunds are threatening stubborn companies with legal action. Tens of thousands of people are thought to have been denied or made to wait for refunds thanks to disruption caused by the pandemic. But now Money Mail readers are using the small claims court, … Read more
On 27 August, my husband and I booked a holiday to Crete for 31 August with Voyage Prive. Due to the transfer time to our hotel, which was 90 minutes, and because of the pandemic, we opted for private transfers at a cost of £245 as we thought it was the safest option. On arrival … Read more
In December 2019 I booked flights from Gatwick to Orlando with British Airways for October 2020 to celebrate my husband’s 70th birthday and our 40th wedding anniversary. I booked three adults and one child but the following day realised I had made a mistake on the internet booking and had only booked one week instead … Read more
Under-fire Virgin Holidays promises to refund £203m to customers whose trips were cancelled due to Covid By Daily Mail City & Finance Reporter Published: 22:01 BST, 23 October 2020 | Updated: 22:25 BST, 23 October 2020 Virgin Holidays has promised to refund all customers whose packages were cancelled due to coronavirus – after hundreds of … Read more
Little Teddy Lee turns one next week and his mum can’t believe it’s a year since she fulfilled her dream of having a family. ‘It’s absolutely flown by,’ says Leila Lee, a 38-year-old civil servant who is married to Sam, 37, a stairlift engineer. ‘He’s the happiest little boy, such a ray of sunshine. We’ve … Read more
Thousands of university students across the country are currently holed up in their first year accommodation after reports of coronavirus cases sweeping through halls. Those in Manchester and Glasgow have been hit with restrictions, with some reporting being physically locked in their buildings. Many stuck in lockdown want to go back home to their parents … Read more
Tony Hetherington is Financial Mail on Sunday’s ace investigator, fighting readers corners, revealing the truth that lies behind closed doors and winning victories for those who have been left out-of-pocket. Find out how to contact him below. R.C. writes: My wife and I have had insurance from Hiscox for many years, and for the year … Read more
Five million railcard holders will not get a refund or extension to their pass despite not being able to use it during the coronavirus lockdown The scheme offers a third off rail fare for a one off cost They typically cost £30 and are popular with students and families It would cost £150m to refund … Read more
Which? is calling for the introduction of a new mandatory aviation ombudsman, saying proposed changes to the ‘broken’ airline complaints system fall far short of what is needed to restore consumer trust in travel. The consumer champion has responded to the Civil Aviation Authority’s (CAA) consultation on potential changes to its current Alternative Dispute Resolution … Read more