Last summer I was tricked into transferring my life savings to criminals posing as cryptocurrency brokers. My friends had told me that lots of people were investing in Bitcoin and doing very well, so I found an online firm claiming to offer Bitcoin and entered my details. I was then contacted by a number of … Read more
I have a problem with our nursery. At the beginning of last March, we paid all the fees for the lunch of our daughter upfront. Now the nursery is refusing to refund the money because they say that the lockdown wasn’t its fault. After a few months trying to get our money back we’re getting … Read more
Easyjet Holidays promises to refund customers if they change their mind about an upcoming trip: Will other travel firms follow suit? The new Protection Promise hopes to encourage customers to book trips It is offering full refunds for customers who change their mind about holidays We spoke to other travel firms to see if they … Read more
I was refunded £621 by LW Theatres for cancelled tickets. But the money never reached my Virgin Mastercard account. LW Theatres has sent screen grabs to prove the refund was made. I opened a dispute with Virgin which then promised to send a form, saying it would take three weeks. Four weeks later, it hadn’t … Read more
Will I get a Jamaica refund? The Holiday Guru answers coronavirus-related travel questions By Daily Mail Reporter Published: 15:25 BST, 19 September 2020 | Updated: 15:25 BST, 19 September 2020 The Holiday Guru is always on hand to answer your questions. This week he offers advice on flight refunds and European Health Insurance Cards. Q. … Read more
When energy bills become baffling: SSE agreed to pay me back £730 after Ombudsman ruling – only to change its mind… Johanna Jordan was wrongly charged by the energy firm The Ombudsman agreed – but SSE claimed afterwards there had been an error She is now trying to claim the money back from her supplier … Read more
My boyfriend and I booked a holiday with Club Med to Bali in May, but it was cancelled due to Covid-19. We had already paid the £4,383 total bill, and have since been sent a credit note valid until January 31 next year. But we need a refund. We were both furloughed for most of … Read more
On the Beach ditches ABTA membership following refund squabble as travellers take court action over refunds OTB has resigned its ABTA membership after refund policy clash Travellers still offered protection through ATOL scheme Frustrated customers take OTB to small claims court for refund refusal By Angelique Ruzicka For Thisismoney.co.uk Published: 16:49 BST, 15 September 2020 … Read more
Tony Hetherington is Financial Mail on Sunday’s ace investigator, fighting readers corners, revealing the truth that lies behind closed doors and winning victories for those who have been left out-of-pocket. Find out how to contact him below. B.S. writes: Great Rail Journeys, which is based in York, cancelled our £10,000 railway tour of the southern … Read more
Our honeymoon was cut short in March and we had to return home early from Sri Lanka. Our travel agent – a local firm – told us this was not covered and we would have to go through our travel insurance to get money back. However, our insurers rejected the claim as we had a … Read more