NS&I reveals full scale of customer service woe during the pandemic

Two in five NS&I savers gave up when they tried to telephone customer services late last year as waiting times spiked during the pandemic Three members of the Treasury-backed bank’s top brass were grilled by MPs It follows a 2020 which saw complaints and call waiting times spike   Some 6,700 complaints are still outstanding but … Read more

Civil service is a ‘disaster zone’ says Dominic Cummings

Dominic Cummings launched a devastating attack on the civil service today as he revealed he made Boris Johnson vow to back reform before agreeing to work in Downing Street. The maverick former No10 chief branded Whitehall a ‘disaster zone’ and offered an extraordinary glimpse into his relationship with the PM as he gave evidence to … Read more

Dominic Cummings launches damning attack on ‘disaster zone’ civil service

Dominic Cummings launched a devastating attack on the civil service today as he revealed he made Boris Johnson vow to back reform before agreeing to work in Downing Street. The maverick former No10 chief branded Whitehall a ‘disaster zone’ and offered an extraordinary glimpse into his relationship with the PM as he gave evidence to … Read more

Dominic Cummings launches damning attack on ‘disaster zone’ civil service

Dominic Cummings launches damning attack on ‘disaster zone’ civil service as he reveals he demanded Boris Johnson pledge Whitehall reform and ramping up of science budget as conditions for working at No10 Dominic Cummings has made his first public appearance since quitting No10 Maverick ex-aide launched attacks on Whitehall during committee evidence Mr Cummings said … Read more

Michelle Obama on Meghan Markle interview: Public service isn’t about ‘us’

Michelle Obama reacted to Meghan Markle and Prince Harry’s Oprah interview on Tuesday morning by saying that she personally chose to focus on the people she ‘serves’ rather than herself while in public service in what appeared to be a thinly veiled swipe at the couple. Michelle was asked by Jenna Bush Hager what she … Read more

Michelle Obama on Meghan Markle interview: Public service isn’t about ‘us’

Michelle Obama took a thinly veiled swipe at Meghan Markle’s Oprah interview on Tuesday morning, saying that she personally chose to focus on the people she ‘serves’ rather than herself while in public service.  Michelle was asked by Jenna Bush Hager for an interview on NBC what she thought of Meghan’s comments in the interview.  … Read more

Royal Mail is to launch a Sunday delivery service

Royal Mail is to launch a Sunday delivery service as customers now expect seven-day post amid online boom Royal Mail said it hoped to ‘usher in a new era’ of seven-day-a-week deliveries Revenues soared by £900million to £8.6billion in the past year, it revealed It delivered 496 parcels in the last three months of 2020 … Read more

Royal Mail is to launch a Sunday delivery service

Royal Mail is to launch a Sunday delivery service as customers now expect seven-day post amid online boom Royal Mail said it hoped to ‘usher in a new era’ of seven-day-a-week deliveries Revenues soared by £900million to £8.6billion in the past year, it revealed It delivered 496 parcels in the last three months of 2020 … Read more

Boss of Financial Ombudsman Service quits over 158,000 case logjam 

Boss of scam police the Financial Ombudsman Service quits over 158,000 case logjam By Amelia Murray Money Mail Chief Reporter For The Daily Mail Published: 21:50 GMT, 10 March 2021 | Updated: 21:50 GMT, 10 March 2021 Backlog: Chief ombudsman Caroline Wayman announced her resignation yesterday The head of the Financial Ombudsman Service (FOS) has … Read more