ASK TONY: Lloyds dropped the ball over my son’s football club finances

ASK TONY: Lloyds dropped the ball over my son’s football club finances and left us facing a payment penalty By Tony Hazell for the Daily Mail Published: 22:01 GMT, 19 January 2021 | Updated: 22:01 GMT, 19 January 2021 As the secretary for my son’s football club I approve payments submitted to the Lloyds online … Read more

TONY HETHERINGTON gets £20k refund for reader from Amex

Tony Hetherington is Financial Mail on Sunday’s ace investigator, fighting readers corners, revealing the truth that lies behind closed doors and winning victories for those who have been left out-of-pocket. Find out how to contact him below.  Mrs J.A. writes: My husband and I were due to go on holiday to South Africa last March, … Read more

Can an estate agent hold back my house offer if I don’t use their firm’s finance adviser?

I am searching for a new home in Kent, where I live. I recently saw a terraced house that I liked on Rightmove and went for a viewing. Afterwards, I decided to make an offer. I approached the vendor’s estate agent, Miles & Barr. When I told them my offer, the agent I spoke to … Read more

Where is my holiday refund? Travel Planners have had months to do it…

My family and I had a package holiday booked for July 2020 to Disney World Florida costing £8,040 through Travel Planners. The holiday was cancelled the week prior due to the Covid-19 outbreak and we told Travel Planners that we wanted a cash refund, not a credit note. After waiting four months, I chased again … Read more

I bought clothes from a UK website but was told I had to return them to China

I bought clothes online from a website back in October and saw on its return policy that I would have to pay for the return costs if the clothing was not suitable. When the clothing arrived, some items were of good quality and others not so much with one in particular only fit for the … Read more

How did my ex-husband grab £23,500 of my savings five years after we split? 

When my marriage broke down in 2015, one of my first priorities was separating my finances from my ex-husband.  Over 17 years, he had been abusive and had a number of addictions, including to drugs, alcohol and gambling.  I visited NatWest and poured my heart out. I was reassured our joint accounts would be closed … Read more

Watchdog warns why Bitcoin and other  cryptocurrencies are a risk

‘Only invest money you can afford to lose’: Watchdog warns why Bitcoin and other cryptocurrencies are a risk after price plummets 21% in two days Despite high prices, cryptoassets are not linked to any underlying commodity  They largely fall outside financial regulation and prices are volatile  The FCA has launched an anti-money laundering register for … Read more

TONY HETHERINGTON: A voucher’s no help…the wedding’s over!

Tony Hetherington is Financial Mail on Sunday’s ace investigator, fighting readers corners, revealing the truth that lies behind closed doors and winning victories for those who have been left out-of-pocket. Find out how to contact him below.  Ms M.T. writes: I arranged to go to Sicily for a wedding, but was diagnosed with cancer and … Read more