In October 2019, eight of us (four couples) booked a holiday cottage in Somerset costing £1,200 for a short break from March 24, 2020. One of our group booked for all of us and we each gave him our £300 share. We are all retired so, with a lack of guidance over Covid, we cancelled … Read more
I paid off my HSBC credit card in October 2020 and closed the account. Later, Amazon and Enterprise Rent-a-Car issued refunds to the closed account. I supplied HSBC with my account details to refund money to my bank account. However, HSBC have not sent me a cheque, nor have they refunded me through my bank account. … Read more
I paid off my HSBC credit card in October 2020 and closed the account. Later, Amazon and Enterprise Rent-a-Car issued refunds to the closed account. I supplied HSBC with my account details to refund money to my bank account. However, HSBC have not sent me a cheque, nor have they refunded me through my bank account. … Read more
TONY HETHERINGTON: How ‘rescue’ crooks are preying on victims of Quinshaw liquidation By Tony Hetherington, Financial Mail on Sunday Published: 22:16 GMT, 20 February 2021 | Updated: 22:16 GMT, 20 February 2021 Tony Hetherington is Financial Mail on Sunday’s ace investigator, fighting readers corners, revealing the truth that lies behind closed doors and winning victories … Read more
Early last year I purchased tickets for myself and a friend to attend talks at Oxford Literary Festival, which was meant to take place in April 2020. Due to the coronavirus, the festival was cancelled and the voluntary organising committee has asked that we offer the payment as a donation due to their own financial … Read more
I sold someone a Supreme x North Face jacket at the beginning on the year on eBay. I took photos of the item I was sending as I packaged it up and sent it via Royal Mail Special Delivery, as the jacket was worth more than £400, on 5 January. On 9 January, the buyer … Read more
We received a bill from Thames Water for £272.33 for the six months to July 2020. This was more than double our highest previous bill. I called Thames Water on August 4 and explained I couldn’t see the meter as it was 3 ft below pavement level and covered by an ants’ nest! The call … Read more
Tony Hetherington is Financial Mail on Sunday’s ace investigator, fighting readers corners, revealing the truth that lies behind closed doors and winning victories for those who have been left out-of-pocket. Find out how to contact him below. A.T. writes: Since you wrote about Apex Algorithms, has anything transpired? The company’s accounts show that it has … Read more
My 18 year old son took out a reasonably priced car insurance which included having a black box fitted. He was clocked speeding on three separate occasions by the box – not the police or a speed cameras – and his policy was cancelled within seven days. Since then, he has found out that in … Read more
I bought items online shipped from Holland and think I’ve been charged VAT twice: How can I check and is this due to Brexit? Brexit means there could be further charges for consumers It can be confusing for customers to work out what fees are which We reveal the new rules and what you should … Read more