The Holiday Guru is always on hand to answer your questions. This week he offers advice around refunds from easyJet, Eurotunnel – and more. Q. We visited Kefalonia in Greece in 2019 and were intrigued by the neighbouring island of Ithaca. We want to book a package this summer. Any tips? Lisa Smith, Norwich, Norfolk. … Read more
Pensioners pressured into paying twice for a TV licence forced to wait months for a refund By Fiona Parker For The Daily Mail Published: 22:01 GMT, 26 January 2021 | Updated: 22:01 GMT, 26 January 2021 Pensioners pressured into mistakenly paying twice for their TV licence are being forced to wait months for a refund. … Read more
The difficulties experienced by many consumers in getting refunds from holiday companies through the pandemic have been widely covered in the press. Yet the problems that schools and community groups (such as Scouts and Guides) have encountered have hardly been covered at all. Angela got in touch to say that she had two trips booked … Read more
Tony Hetherington is Financial Mail on Sunday’s ace investigator, fighting readers corners, revealing the truth that lies behind closed doors and winning victories for those who have been left out-of-pocket. Find out how to contact him below. Ms B.C. writes: In 2019, I booked and paid for a specialist archaeological holiday with Andante Travels to … Read more
Only one in five drivers received any premium refund from their car insurer as a result of the coronavirus restrictions, new research has revealed. This is despite half of motorists drastically reducing their mileage because of lockdowns and a rise in people working from home, according to data from Which?. It found that 49 per … Read more
I purchased a re-edition nylon bag from Prada on 13 October 2020 for my girlfriend’s birthday but she didn’t like it so we decided to return it. I contacted Prada on 16 October to arrange a return and a collection from DHL. After initially not collecting it when it was meant to, the parcel was … Read more
Tony Hetherington is Financial Mail on Sunday’s ace investigator, fighting readers corners, revealing the truth that lies behind closed doors and winning victories for those who have been left out-of-pocket. Find out how to contact him below. Mrs J.A. writes: My husband and I were due to go on holiday to South Africa last March, … Read more
My family and I had a package holiday booked for July 2020 to Disney World Florida costing £8,040 through Travel Planners. The holiday was cancelled the week prior due to the Covid-19 outbreak and we told Travel Planners that we wanted a cash refund, not a credit note. After waiting four months, I chased again … Read more
For a family member’s Christmas present this year, I bought a gardening voucher online. I bought it nine days before the 25th and wanted it to be delivered to my home address first so I could wrap it up. However, it has now been 10 working days since I made the order and I haven’t … Read more
I ordered an Apple 13 inch MacBook Pro at a cost of £1,179.99 from Currys PC World through my business account on 26 November which arrived on 29 November. I returned it because it was faulty. An Apple technician confirmed and said Currys could refund or replace it because I had it less than 14 … Read more